I was picking up a plate for my mom, I walked in and waited my turn, Yolanda appeared and Assumed I had been helped, so she helped the 2 people who arrived after me, Not a big deal so far, when Yolanda finished helping the people who entered after me I said, Can I please order, she said, Ohh you didn't order, "would I ask you to take my order if I had already ordered" he answer, "I don't know"! I asked to speak with the manager, who was Damian, when I told him I was a restaurant consultant, and that the success always depends on Hiring correctly, and that Yolanda was a bad choice, he answered with some Canned, response.
"Ok, Thank you very much"! I asked if I could just pay for my order, He walked away....Finally Jonathan came over, Found my order and rang me up.
I swear, Other than Jonathan, the combined IQ of the entire staff couldn't tip 28.
When I got back to my moms Yolanda had packaged the wrong Order....
This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Panda Express. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Panda Express.
Check out the best and the worst companies in Cafes, Restaurants and Bars category for more informed decision or compare Panda Express to other companies on our site.