To start with I went through the drive thru and waited 10 minutes before someone said anything at the speaker. I ordered teriyaki grilled chicken....I never got any teriyaki sause.
I started eating and found a long black strand of hair in my rice. I was disgusted. I called the panda express off of troup in tyler, tx where I purchased my food(about 4 phone calls later someone finally answered. The manager was extremely rude and said that the sause does not come with teriyaki chicken and that there was no way I would have found a hair im my food because they wear hair nets.
She continued to try and argue with me about the teriyaki sause and how I am supposed to ask for it even though I order teriyaki grilled chicken ALL the time and teriyaki is literally the name of it otherwise its just grilled chicken. She then hung up on me and never answered the phone again. I am livid about my experience.
I used to love eating at panda express and havent had issues until now. The way this woman handled it was ridiculous.
Product or Service Mentioned: Panda Express Manager.
Reason of review: Poor customer service.