Panda Express
Reviews and Complaints
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Verified Buyer | New York, New YorkReclamation
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Verified Reviewer | Yuma, ArizonaBad service cold food
Preferred solution: Full refund
Panda has proven that they don't give a sht about problems and or issues the way employees talk to or the way customers are treated
User's recommendation: Don't patronize Panda, go to a competitor that knows and appreciates they're customers...
Horrible customer service
User's recommendation: Avoid the store
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Verified Reviewer | National City, CaliforniaComplaints
Bad customer service
User's recommendation: A good service and a good attitude with the customers
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Verified Reviewer | Omaha, NebraskaLousy foor and service
We typically hit the drive thru once a week. More often than not, the order is wrong, so I always check it before driving off.
This time one of the entrees wasn't ready, so I had to drive around to the front and wait. Once I received my order at the curb, I checked the bag, and of course they forgot the soy sauce I requested. I returned inside to get my sauce and expressed my displeasure. As can be seen by other reviewers, and was my experience, there was a lousy interaction with what I expect was the manager.
Anyone ever wonder how they can afford to pay "managers" $75k - $100k per year? Take a close look at the quality and portion size. $15 bucks for $3 of food, that's how. Manager stated, "see you next time".
No, no you won't. Here's a tip, next time simply say, "I am sorry we didn't get your order right, what can I do to make it up to you?" Customer service 101, which this organization clearly doesn't teach it's people.
- Customer serive and attitude
- Food quality
User's recommendation: Stay away
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Verified Reviewer | Jacksonville, FloridaGiven wrong order, won’t replace or refund
- Had thought would be hot real food
- Unconcerned w poss dietary issues from wrong orders
Preferred solution: 2 replacement meals, additional meal for 2nd trip made with replacement refused! Tried to call but they never answer phone!
Catering
- Very friendly
- Clean
- Accurate catering service
User's recommendation: Definitely worth a try if you have not had catering through them.
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Verified ReviewerComplaint on service
Preferred solution: Full refund
User's recommendation: Customer service sucks at the location on 9th Ave in Manhattan New York
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Verified Reviewer | Los Angeles, CaliforniaComplaint customer service
11:15 AM Tuesday, December 26 went independent express For lunch and bowls were empty. I asked management why the case was half full.
They said they dont cook it unless somebody wants it and the food was ready and she put it in the container. The server was very short with the food a half a scoop of the main dish and I ordered three. Ive had problems with the Panda Express on 10th St. in Palmdale before will not be going back to that one again.
Im disabled and dont feel like I have to take a picture of my food before I eat it I was not given a receipt they should always give a receipt. So when you asked for proof of purchase, unfortunately, I dont have one I do have to add the employees have an attitude problem.
Bad service all the way around I spent a lot of money to get food from your company and Im not satisfied. I could send a picture of the bag where my food came in.
Complaint
Preferred solution: Full refund
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Verified ReviewerHorrible dinner
Went to pick up my food, got home to eat my food and it was all cabbage and no noodles. Very disappointed, tried to contact customer service and when they went to answer then hung up the call. I want my money back!
Preferred solution: Full refund
User's recommendation: Do not go to Panda Express on 137 ave and 120 in Kendall Florida
Missing items egg roll
Missing items
Refused to honor my gift card
- Really good orange chicken
- Absolutely no customer service
Preferred solution: Full refund
User's recommendation: Do not go here....Stay away.....
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Who in NYC would order from a corporate grindhouse when you have an endless number of locally owned and operated Chinese restaurants that will cook your food to order?? It's cheaper and tastes better. Ordering Chinese from Panda Express in New York is like ordering Papa Johns pizza in NYC.