Panda Express

I usually love this place. I always get honey sesame chicken.

Wow, it was bad. It was quite shocking! I was trying to work it out with them. I went inside and told them there was way too much cabbage and not enough other stuff.

They let me keep my food and gave me a container of noodles. I opened them up and there was even more cabbage. I called in and spoke to someone; they said they would put my name down so the next time I came in, I could have a free meal. By that time, I was not interested in getting food from you any longer.

I tried twice, and you failed twice! Why would I want to come back to you and pay good money for cabbage? I want my money back. The guy on the phone refused.

I told him I would get my money back. How this was handled was terrible.

I often go to this Panda Express during a meal time rush. I don't mind waiting a little longer than 15 minutes.

Fresh food is being made as fast as orders can be filled. However, today I was greeted by a very unprofessional tone right from the start. After placing my order, I pulled up and watched the manager make rude/mocking gestures and faces to his employees (and me) out the food window. I tried to ignore it because I have been on the other side and realize some days are harder than others, especially in food service.

When I was asked to pull into a parking spot while they made more food for my double entrée orange chicken with fried rice (and two orders of rangoons with a large coke), I noticed the total went up significantly from $14.04, which was at the bottom of the screen, to $24.68. I also considered that fairly normal behavior in fast food because sometimes the computer side is slower than the talking side of things, and you just need to keep things moving during a rush. I handed them $30 cash to pay and was totally willing to pay more than expected initially, but was only left with $2 in change and the receipt in my hands as I sat waiting. When I went in to sort out the situation, the manager said he had already applied a discount and that's why the totals were different.

After I raised the question of being dollars short of the correct change either way, he took the receipt out of my hand and walked back to the window to take other orders for another 10 minutes before returning with a new receipt where the total only came to $20. I appreciated the gesture and made that clear but still wanted the money I was owed in change. The manager then offered to compensate me for the meal, and I politely declined and asked to speak with someone else since I no longer trusted them. At this point, other employees began to step in saying that the manager was overreacting, but there wasn't anyone else who could resolve the situation.

I asked about a location manager, other shift managers, or even the person who signs the paperwork, and they all seemed to act like they had no idea those other people even existed. At about the 30-minute mark, the still visibly frustrated manager came back to me with both receipts, and I showed him the correct math based on the $24.68 total. He went to the register and handed me $3, bringing my change to $5 (still $0.32 short), and acted like he was doing me a favor by rounding up somehow and applying multiple discounts.

Then he left my food sitting on the ready station for another 5 minutes before they ended up telling someone else to hand it to me in a less than polite way. By the time I made it home, I had one order of sesame chicken (mostly green beans) and one order of orange chicken to go with my fried rice, but three orders of rangoons all cold before I even got back in the car.

20 before closing, everything was empty people in line ahead of me waiting for their good to be made while in line one order at a time. The employee said the money gets counted at 10:05 and nobody can be in the store.

I said ok, you have 25 min. I think we're good. My food was put into the carton that was available, chow mein...it sat there the entire 20 min. While they made my food.

By then approx 5 more customers came into the store. The staff was not happy. My freshly made good was cold. Can you explain that yo me.

20 min I waited almost 20.00 later for cold *** food. Throw it all in garbage.