Michael N Qia

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Verified Reviewer
| map-marker Wichita, Kansas

Customer service is poor

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The Asian woman very mean and have bad attitude need to fix her problem. Her service is horrible never smile always mad
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Preferred solution: Apology

Resolved
Andreinna M

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Verified Buyer

Resolved: Food was horrible and so was customer service

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Panda Express - Food was horrible and so was customer service
Panda Express - Food was horrible and so was customer service - Image 2
Panda Express - Food was horrible and so was customer service - Image 3
Updated by user Feb 08, 2024

Company fixed the issue and I have been provided with apology.

Original review Feb 08, 2024
We order from here at least once a month. This time We ordered here for my daughter's birthday and it was just horrible.

First let me start by talking about the rice. The rice had chunks of burnt like the bottom scraped burnt part in it and every egg in there was burnt and when I say burnt I mean black. Also in the bottom of one of the rice containers I found a piece of black brush or something like what they used to clean the grill or the stove whatever and I could not believe my eyes. Thank God that none of the children got this in their food I made sure to take pictures of everything.

I also had ordered a medium greens which at the time ordering they told me it'd be a 5-minute wait which I was already waiting 5 minutes in line by the time I went to go pay. When I got to the window they tell me it's going to be another 10-15 minute wait and I told them you guys already told me I had to wait already and I waited the time now you're telling me more time. Then he tells me I can give you something else if you'd like when I tell him okay you could give me something else he comes back to tell me the manager says no you have to wait what kind of crap is that. The broccoli was cold to touch when we got home.

Then for the sides that we ordered everything was missing about a scoop and a half in it. None of the boxes were filled to the top like they normally come and then we ordered the family meals so they usually come in a box this time they were not in boxes. They had put them in bags so in the bags was covered in juice from the containers falling over for the way they put them in there so everything was soaking wet by the time we got home.

Then when I called to speak to a manager they tell me that they can't find the manager then the kid announces to everybody in the restaurant oh great we have a woman on the phone complaining like always what kind of crap is that. So then I get told to call back in 20 minutes.
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Preferred solution: Full refund

User's recommendation: *** no

9 comments
Vineta Bwi

Also idiot the wait time is not poor customer service. FOOD TAKES TIME TO COOK IDIOT.

YOU ARE NOT SPECIAL, YOU HAVE TO WAIT LIKE EVERYONE ELSE. What I find funny is that you are acting like a child and calling the employee a kid.

Guest

If you want a full refund , take 90% of the food back.

Guest
reply icon Replying to comment of Guest-2480619

I called they made me wait 20 minutes to speak with a manager. They told me.there was nothing they can do till then.

I have a house full of hungry kids. They should of did better. I don't care for a refund I care for them to fix the damn problem. I work in a restaurant I know how it is.

If someone calls for a manager and there on a break they still take the call.

This was handled very unprofessional. It's that simple.

Guest
reply icon Replying to comment of Guest-2480624

Panda Express hires kids and the managers will quite often refuse to remake or refund the food. I would go elsewhere. The multi-billion dollar owners do not deserve your business.

Vineta Bwi
reply icon Replying to comment of Guest-2480635

The only one acting like a kid is the OP, she is spreading her legs, having so many kids that she cannot afford to feed them all. Then she is lying to get a refund.

Her solution is full refund, yet she says she does not care about the refund. She needs to give her children up for adoption and she needs to stop spreading her legs.

Vineta Bwi
reply icon Replying to comment of Guest-2480624

if you do not care about the refund why did you choose FULL REFUND as your choice? If your hungry kids ate the food you should pay for it. If you cannot afford to give them up for adoption and visit a soup kitchen.

Vineta Bwi
reply icon Replying to comment of Guest-2480624

If you really work in a restaurant you would know that they do not give a refund unless the food is returned. Why not lie and scam your own restaurant instead of your competition?

Guest
reply icon Replying to comment of Guest-2480624

Ok, don’t take it back. But with a house full of hungry kids what was going to happen over the phone to fix that?

Vineta Bwi
reply icon Replying to comment of Guest-2480619

She can't because she lied and her "hungry kids" ate the food. Honesstly if someone cannot afford to feed themselves they should not be having children. She should find out who their dad/dads are and have them help out.

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Resolved
bill r Rhi

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| map-marker Roseville, Michigan

Resolved: Tired of waiting over 30 min wait

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Panda Express - Tired of waiting over 30 min wait
Panda Express - Tired of waiting over 30 min wait - Image 2
Updated by user Apr 11, 2024

Company fixed the issue and I have been provided with discount on future orders. Had to call customer service and they helped me.

Updated by user Apr 11, 2024

Went to sterling heights location yesterday and service was stellar.

Updated by user Apr 11, 2024

Others had same problem

Original review Apr 11, 2024
Did not care at all. Customers in front of me with the same issues. Nothing was being done about there complaints pushing my wait time up.
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Loss:
$1
Pros:
  • Food
Cons:
  • Poor customer service
  • Employees rude
  • Very rude staff

Preferred solution: Full refund

User's recommendation: Do not order online

Xaviera L Vyd

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Verified Reviewer
| map-marker Waite Park, Minnesota

My son’s food had hair in it. They should wear hair nets or something. I called and they tried to tell me they would remake the plate. Smh why would I wanna eat there again after something like that

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Panda Express - My son’s food had hair in it. They should wear hair nets or something. I called...
Panda Express - My son’s food had hair in it. They should wear hair nets or something. I... - Image 2
I called to get a refund and they told me they could just remake the plate. I told them I wouldnt be eating there again. I eat a refund.
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Loss:
$25

Preferred solution: Full refund

Anushka Kxu

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Verified Reviewer
| map-marker Redmond, Washington

Bad service

Panda Express - Bad service
Panda Express - Bad service - Image 2
Panda Express - Bad service - Image 3

Hi, yes today me and my coworkers decided to treat ourselves and get some panda when my coworker came back with her order I had ordered the chicken teriyaki bowl with white rice and noodles we are two orders of veggie eggrolls, a big plate anyway, I had no teriyaki sauce. We got two soy sauce and one sweet-and-sour when I called the lady to explain to her I had no teriyaki for my chicken.

Her name was Kayla. She said sorry theres nothing we could do and she was wasted her whole lunch my food was dry and I was not going to enjoy it, she said the only thing I could do was bring her back all the food again were working we were on our lunch hour Ive gone to panda for years I love panda expresses food.

I go with my family often not usually to this location though, and I have to say I got thoroughly upset with the way the lady spoke with me and just disregarded my complaint , I dont ever complain because I understand that we are human and mistakes will be made but I work hard for my money and I was unable to eat this food. Thank you.

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User's recommendation: The extra noodles I ordered came in this box that was broken

2 comments
Guest

So your friend forgot to ask for the quantity you specified?

Guest

Go to the main Panda Express page on Facebook and complain there under whatever they have as their most recent posting. Often, they will respond and tell you to DM them for help in getting a refund/replacement. Really though, you should forget PE and support a locally owned place for cooked to order, higher quality food with better portions, pricing and service.

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Caroline R Dhk

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Verified Reviewer
| map-marker Dallas, Texas

Fly in meal

Panda Express - Fly in meal
Panda Express - Fly in meal - Image 2
Told to workers about fly in the pan of beef and broccoli it needed to be refilled as well they said okay I asked if they cleaned pan before refilling it they assured me they did with my luck they did not and I got a piece of fly mosquito bug in my meal its leg
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Loss:
$19
Pros:
  • Usually really good food
Cons:
  • Too busy to listen to customers concerns and clean properly

Preferred solution: Full refund

User's recommendation: Clean pans before refilling

Mercedes B Xpi

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Verified Reviewer
| map-marker Brookland, Virginia

Horrible managment

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Panda Express - Horrible managment
The store manager at the Sandstone VA location was the worst ever ! She was very rude and unprofessional to her employees and customers she was yelling ,screaming at her cook and causing a big scene in the kitchen in front of all customers , very toxic and inappropriate behavior! She also denied me of using my veteran military discount she questioned my ID and requested to see a secondary ID unbelievable!!! I will never go back to this store
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Pros:
  • Great food
Cons:
  • Horrible management

Preferred solution: Full refund

Rinomartin T

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Verified Reviewer
| map-marker Los Angeles, California

Portion and quality

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Panda Express - Portion and quality
Panda Express - Portion and quality - Image 2
Panda Express - Portion and quality - Image 3
Portion and quality my order was so bad about portion of chow mein and fried rice my orange chicken were small pieces without chicken and my beef broccoli was over cooked and to much sauce tasted no right and bitter
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User's recommendation: Don’t eat there

Evelyn M Tmn

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Verified Reviewer
| map-marker Forney, Texas

Order was filled incorrectly in the drive through

Panda Express - Order was filled incorrectly in the drive through
Panda Express - Order was filled incorrectly in the drive through - Image 2
Panda Express - Order was filled incorrectly in the drive through - Image 3
Are use your drive-through tonight at Forney Texas and one of my two entrée plate was filled in correctly and was absent the orange chicken. On my second two entrée plate the super greens were nothing but broccoli and I specifically asked not to give me so much broccoli. I paid $21.22 for dinner for two but did not know about these mistakes until I was already home. I also have a copy of my receipt, And pictures of my dinners.
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Loss:
$21
Pros:
  • Delicious food
Cons:
  • Mistakes at drive through
  • Orders push through

Preferred solution: Replacement dinners with proper items and super greens is not broccoli

User's recommendation: Check your meals in the drive through before you leave

Jennifer A Mrm

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Verified Reviewer
| map-marker Doylestown, Pennsylvania

Nasty dried out food at 5:39 pm

Panda Express - Nasty dried out food at 5:39 pm
Panda Express - Nasty dried out food at 5:39 pm - Image 2
Food look like it had been sitting there since lunch and it was dinner time you would think they wouldve had a nice fresh food out so they told me I would have to wait 15 minutes to get fresh food and then I looked over and the other dish that I wanted was also nasty and dried out so I just left and went somewhere else. Ive still this very minute Ive never heard one word from them.
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User's recommendation: Go inside and look at the food! Don’t go thru drive thru

Ashley D Bpn

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Verified Reviewer
| map-marker Ukiah, California

Horrible treatment by employees and managmeny

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Panda Express - Horrible treatment by employees and managmeny

I drove 30 min to only get 1/4of my order and when I called to complain I was not told they weee sorry it was stated I could come back and get it yeah Im 30 min away so then my name and order was taken and said I could come another time to get it but would not receive a refund . So a week later I went to get it and was assisted with eye rolls and snickering by employees and when she couldnt find my name which was told would be written down they went on the back and upon return told that they would not honor it and that I refused to give my name all because I was upset and asked for a refund and I was going to call customer service but before getting off I specifically clarified that I was able to receive my food when.

Was able to return Ive never been treated more poorly in my life Ive worked in food service before and would have been fired for treating a customer with such lack of respect and unkindness I will never go to this establishment ever I cannot support a business that thinks it ok to treat people in this manner especially silly from your upper management . Had I ever rolled my eyes in front of a customer I would have been immediate taken of the floor and had a speaking to or wrote up but in my case was treated poorly and not to mention my money was stolen from me cause I have yet to get my money for the food I never received or been given the items they forgot to give me.

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Loss:
$125
Pros:
  • Good food
Cons:
  • Bad customer service no solution found after list item

Preferred solution: Full refund

User's recommendation: Careful they will steal your money and tray you like it’s your fault they messed up

vicky k Eqt

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Verified Reviewer
| map-marker Marengo, Ohio

Refund on an order

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We got two orders of food through the drive-thru when I got home the one order the broccoli and beef had only about four pieces of small pieces of beef broccoli was raw large pieces the girl on the phone that evening when I called said that you only put 20% beef in your meal there was supposed to be cabbage and kale in there for the greens we seen like a couple pieces of cabbage then the meal that I got for me was sesame chicken it was flour tasting and the side that I got with that was chow mein which was only ramen noodles which were dry and girl said that flowery taste was because the sauce was not cooked long enough I want to bother she said since we was coming from Ashley Ohio we could bring the food back the next day when I got there the girl that took care of me at the drive-thru kept going back and talking to her manager they said it had to be returned on that same day I don't know the girl's name that talk to me the night that I picked the food up that she was supposed to come in at 5:00 the water was picked up on the 17th around 3:30 I filled all that out on my complaint I've repeated myself over and over you're about the fourth person now whoever this is it's ridiculous customer service they should have just gave me my money back they kept wanting me to take food which I did not want because we had already spent money elsewhere since we couldn't eat that food I would appreciate if this is taken care of I've used gas and time it's still no results just so you know whoever waited on me at the drive-thru when I returned the items or tried to it was around 3:00 p.m. on the 18th

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User's recommendation: I would not recommend the Marion location I have had the walnut shrimp at the Sunbury location that was good but still again I had problems the rice was very dry and I had to just throw that out

4 comments
Talbot Ses

If you want a refund RETURN the food.

Guest
reply icon Replying to comment of Talbot Ses

They would not take my food back I had my receipt and the food I was told I could bring it back today by one of their employees the manager wouldn't even come to the window the employee kept bringing me back messages saying they could not take it back very unprofessional so I had to put in a dispute with my bank 3-18-24 5pm also try to call employee back after 5:00 when she said she'd be in and they did not answer the phone

Talbot Ses
reply icon Replying to comment of Guest-2502709

Oh Unfortunately most people on this site lie to get something free. Glad you are not one of those spoiled people.

They eat the food lie about it being cold, burnt, raw spicy est just to get a free meal.

Spoil it for honest people that are entitled to a refund. People like you.

Talbot Ses
reply icon Replying to comment of Guest-2502709

Anyways you tried so dispute it.

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Ferdinand M Hji

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Verified Reviewer
| map-marker Merced, California

Complaint about employees

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Panda Express - Complaint about employees
I was looking for a person who can help me with my meal and family and the employee who was asking me if i needed help, I answer, yes but my help never showed up after almost 20 mins wating there. This miserable situation was in Stockton CA USA
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User's recommendation: If you don't speak English forget about this people going to help you

Gerald G Fah

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Verified Buyer

Code for rewards is saying already submitted

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Panda Express - Code for rewards is saying already submitted
I forgot to use the QR code from the app, which I usually use. When I went to put in the unique number from the receipt the system said the number was already submitted When I pressed the submit button. The employee also tried and it said the same thing. So I called customer service to figure out what was going on with the issue.
View full review
Pros:
  • Great flavor
  • Quality
  • Friendly
Cons:
  • Different locations are not as consistent as tyler
  • Tx location

Preferred solution: My reward points credited is all

User's recommendation: Still like the food and the Tyler, Texas employees are always friendly and very expedient with your order.

Caroline R Dhk

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Verified Reviewer
| map-marker Dallas, Texas

Fly in meal

Panda Express - Fly in meal
Went to very busy Panda Express most of the meal options had to be refilled I noticed a fly in the beef and broccoli pan it was what I was going to get but I told staff he said ok then I ask another staff member did they remove and clean the pan they assured me they did I never saw them clean it get home sure enough piece of the flys was in my meal his leg In particular
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User's recommendation: Listen to customer concerns and clean pans more not just slap food on it’s unhygienic and problem doesn’t get solved

Anonymous
map-marker Houston, Texas

Racism is ugly!. Manager calls me N***er:(

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Panda Express - Racism is ugly!. Manager calls me N***er:(

I am not interested in panda express money. I want her the manager at the location off of West Airport in Houston Texas to be held accountable for unprofessionalism and also be drug tested based on her nose, running as Im trying to conduct a transaction with her.

she was fidgety and then alleged that she needed a receipt that was in her hand.

I told her to please read the receipt she asked me for the card I said, maam, it was cash. She was very irate and ego driven into calling 911 on me and attempted to place a criminal trespass against me because she refused to return my receipt after she gave me a refund reluctantly, and after much red tape, at this point is turned into a civil matter, and I am pressing charges against her solely based on her lack of professionalism, and call me the N-word!

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User's recommendation: Blacks steer clear!.. Manager is on drugs! COP CALLER!!!

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