Panda Express Reviews

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Used to be a good, fair value but no longer. Panda is now using containers that are 1/3 less in food volume. Mathematically proven to be a fact. Employees tried incessantly to convince math majors that the volume was not changed. When a measuring tool was provided to...
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34 comments
#2039459

My daughter ordered double portion of broccoli beef and got 4 pieces of beef in total. My combo was only half filled in each slot.

It costed us $20.

Panda Express is totally not worth it. Never going back there again.

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ID
#881326 Review #881326 is a subjective opinion of poster.
Location
Porterville, California
Service
Panda Express Customer Care
Reason of review
Reduced portions, same price.

Smaller portions

I ordered my two combination plate with one choice being chicken teriyaki. They used to give you about 2 sliced breast now they only give you 7 slices which is about only one chicken breast . Not going back
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ID
#2727334 Review #2727334 is a subjective opinion of poster.
New Reviewer

Quality of food

Last night I was told that the store in Chino Hills ran out of Chicken when I ask if they can make it fresh they did but the Chef decided to clean the spot from the fryer and began by spraying chemicals

User's recommendation: Make sur if you can keep your eyes on how they handle and preparing your meals.

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ID
#2727217 Review #2727217 is a subjective opinion of poster.
Location
Chino Hills, California
Pros
  • Fresh vegetables
Cons
  • Employees refuse to make a meal
Loss
$11
Preferred solution
Full refund
New Reviewer

I need my refund back on wrong order of 11th of Junw

I mistakenly place an order two times and I was charged. Please refund my money. The total charge was $18.35

User's recommendation: Yo be very careful when ordering food.

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ID
#2707974 Review #2707974 is a subjective opinion of poster.
Loss
$18
Preferred solution
Full refund
New Reviewer

Poor customer service

The fried rice was dark brown and dried out. So I requested to get fresh rice. I was told it would be 8 min however it 18min. Sadly I was ignored when I asked why it was taking so long. Then when the fresh rice was ready why would she put the old fried rice on top of the fresh rice. I sat there 18 min for fresh rice. Why not make my food first. Then the lady was pouting and frustrated at me when I asked her why did she do that. Last this lading was touching everything. I had to request her to put on gloves.

User's recommendation: If your not happy request it to be made fresh.

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ID
#2701725 Review #2701725 is a subjective opinion of poster.
Location
Crestwood, Illinois
Cons
  • Poor customer service
Loss
$12
Preferred solution
Deliver product or service ordered

Ignored customer

My husband and i went into the Starkville MS location today. I ordered my food and was waiting for them to take my husband's order. Mine was sitting in the bag already about 5-10mins. They kept walking back and forth and didn't bother to take his order. I told the gut who bagged my order that we had another order to add to it. He just walked away. We were the only 2 waiting to order. They just completely ignored us. They saw us leave and didn't say anything. Thats the last time we come here..they barely had any food ..and it was before lunch time there. going thereif you

User's recommendation: If you have time to waste and dont mind being ignored..go to this location.

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ID
#2693332 Review #2693332 is a subjective opinion of poster.
Location
Starkville, Mississippi

Customer complaint/ awful experience

I had to wait over an hour for my food they were quick to cash me out but left my food on the counter to get cold until the order was completed. I had to sit and watch other people get their food and I sat in the dinning area for over an hour. I will not eat here again.

User's recommendation: Don't pay until your order is complete.

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ID
#2689477 Review #2689477 is a subjective opinion of poster.
Location
Muskegon, Michigan
New Reviewer

No refund yet

Hello I was told by Panda Express that they will provide a refund but it still hasnt come through to my account . Its over a week now . Can you help me with it ?
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ID
#2686204 Review #2686204 is a subjective opinion of poster.
Location
Lutz, Florida
Preferred solution
Full refund
New Reviewer

Panda Expressed made me depressed!

Didnt get all of food. They give me food. Not enough. Go back. Get wet. Give me coupons. Get wet. Not enough. Call Panda. Get money. Get happy.

User's recommendation: Panda is Handa.

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ID
#2680375 Review #2680375 is a subjective opinion of poster.
Location
Houston, Texas

Customer complaint/ awful experience

I had to wait an hour to get my food by the time I got home my family was already eating something else wasted money on cold food will not eat here ever again

User's recommendation: Eat somewhere else.

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ID
#2670709 Review #2670709 is a subjective opinion of poster.
Location
Muskegon, Michigan
New Reviewer

I would like a refund

I was under the impression that I ordered only one bowl and it turns out that I ordered 3 total . However I never recall changing the quantity so I would like to know if I can get a refund .
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1 comment
#2028255

What you're saying is.... You're not paying attention and screwed up

ID
#2641760 Review #2641760 is a subjective opinion of poster.
Location
Los Angeles, California
Pros
  • Friendly employees
Loss
$19
Preferred solution
Price reduction

Tired of the BS

Well since I contacted You guys the other day I have not been back. Love the food but always a really long wait, never have all the food you want to order, always out of something and one day I went at 3:30 pm that day and they said they wouldnt have food til 5. This has been going on for over a year.
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ID
#2636016 Review #2636016 is a subjective opinion of poster.
Location
Terre Haute, Indiana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Missed items on online order

Called store wouldnt refund my money online said I had to Come to store I was already home and not make another trip I even asked the girl if all my items were there she said should be didnt check called customer care other than 20 minute wait I was happy
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ID
#2633519 Review #2633519 is a subjective opinion of poster.
Location
Shawnee, Oklahoma
Loss
$10
Preferred solution
Full refund
New Reviewer
I recently visited your brandon fl store and ordered lo mein. I was surprised to discover that instead of lo mein it was stringy spaghetti cooked ala lo me in. It was so gross I just threw the whole order out. How can panda try an fool people, I thought you built your...
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1 comment
#2031603

Panda Express is NOT genuine Chinese food. If you were to go to China, you would find they do not have fortune cookies (invented in New York City), orange chicken (invented in Hawaii), no cream cheese rangoons, no egg rolls - these are all things started in America.

They don't even have Broccoli Beef because broccoli is not a vegetable used in China.

Panda Express is AMERICAN food trying to pass as Chinese because Americans think this is actual real Chinese food. Chinese people new to the US often are bewildered and disgusted by the dishes that are passed off as native to their country.

ID
#2631253 Review #2631253 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Felt sick 3 hours after eating at Panda Express.

Called Corporate and spoke with Sunny? I think that was her name. She listened and tried to make everything good with me.

User's recommendation: Ask for fresh cook food.

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ID
#2627567 Review #2627567 is a subjective opinion of poster.
Location
Pueblo, Colorado

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Complaint on service

At Aliante Casino,, this location throws the old food on top of what they just made. When I asked the girl why, she stated it is her job description. Horrible service

User's recommendation: Do not eat here.

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ID
#2621224 Review #2621224 is a subjective opinion of poster.
Location
North Las Vegas, Nevada
Loss
$13
Preferred solution
Let the company propose a solution

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