Panda Express Contact Information

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Summary of Panda Express Customer Service Calls

1505 TOTAL CALLS
89% SUCCESSFUL CONNECTIONS
02:48 AVG CALL DURATION
6% ISSUES RESOLVED

Customers Contact Panda Express to Ask about:

Staff:

  • “Bad customer service at Homewood Illinois location”
  • “Bad Service Drive Thru”
  • “Bad customer service and bad food”

Employment:

  • “Need employer code”
  • “Exemption W4”
  • “Verified employer”

Request for Information:

  • “How do i check my”
  • “To talk about a job”
  • “How do I check my paystubs?”

Product/ Service:

  • “Why are you open till 1030 pm and when you try to order at 945 they tell you they are out of everything not cooking anymore?”
  • “Store screwed up on my order again”
  • “Medical insurance”

Payments and Charges:

  • “Coupons”
  • “Overcharged by $90”
  • “Charged twice”

Account:

  • “Forgot else’s password”
  • “911 Unknown Credit- need receipt for accounting department.”
  • “Trouble signing in to account”

Cards:

  • “Card was charged after order was cancelled and payed with cash”
  • “Be my guest card”
  • “Gift card problems”

Website/ Application:

  • “Check on application”
  • “Application help”
  • “My application”

Refund:

  • “Have waited a week an a day for a refund”
  • “Refused refund”
  • “They sold me old food thay was dry and didnt taste good at all both of my plates and when i called they made a big deal out of it telling me i had to bring the food back in if i wanted a refund or replaced but i told her i wouldnt be able to come bac”

Shipping and Delivery:

  • “Wrong orders twice. Manager hung up on me.”
  • “Figure why I haven't got paid”
  • “Mystuff has not been shipped. I'm angry”

Return/ Replace:

  • “Panda location did not give me a receipt and got my order wrong. When I went to return it said it’s gunna take 3 hrs to get a receipt”
  • “Arguing with manager gave me wrong food refusing to replace it while laughing”
  • “My order was messed up and won't replace it”

Other:

  • “Employee threw away my son’s shoe, didn’t even hold it for 18 hours and didn’t even apologize”
  • “No teriyaki chicken”
  • “Co.plaint”

Panda Express Rating Stats

2.2 out of 5 stars
based on 559 reviews
See all 1015 reviews

Rating stats

  1. 170 reviews
  2. 185 reviews
  3. 128 reviews
  4. 53 reviews
  5. 23 reviews

About Panda Express

Top 5 Likes about Panda Express

Food, Taste of the food, Food when they get the order right, Food when available, Epitome of good customer service

Top 5 Dislikes about Panda Express

Poor customer service, People skills, Customer service, Poor quality of service, Manager does not know hot to handle issue

Summary

The Panda Express was founded by Andrew Cherng, a young man from Yangzhou region of China. It is a family owned chain of fast food restaurants. At the present time, the corporate office of the company is based in Rosemead, CA. The food offered at the restaurants range from traditional Chinese favorites to fresh new taste creations.

Panda Express Chefs have worked up a menu with something for everyone to enjoy. Clients can find on the menu the following dishes: several types of chicken (Orange, Mushroom, and Kung Pao Chicken), Broccoli Beef, Sweet and Sour Pork, Mixed Vegetables and much more. Everyone can make his own meal by choosing any two entrees and a side of steamed rice, fried rice, chow main or mixed veggies.

Panda Express reviews and complaints

Panda Express is ranked 126 out of 1369 in Cafes, Restaurants and Bars category

Area Served

USA

Payment Methods

PayPalVISAMasterCard

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