Contact Panda Express Customer Service
Panda Express Phone Numbers and Emails
Toll-Free Number:
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(800) 877-8988
Customer Service:
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(410) 569-0888Abingdon, Maryland
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(803) 641-7878Aiken, South Carolina
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(330) 972-7688Akron, Ohio
Panda Express Emails:
How to Contact Panda Express?
Most Popular Number:
| Total calls: 8 041 | Issues resolved: 275 | Last call: Mar 19, 2025 |
Panda Express Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Panda Express Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Panda Express is 8008778988. 95% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 64% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Panda Express may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Panda Express Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Panda Express is 8008778988. 95% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 64% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Panda Express may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
People call Panda Express mainly because of product/ service, staff and employment.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Panda Express is guestcare@pandarg.com. 77% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Panda Express Website:
Panda Express Help Center:
Corporate Office Address:
Other Info (opening hours):
Office Hours:
Monday - Friday: 8:00am - 7:00 pm (PST)
Saturday: 9:00am - 5:30pm (PST)
Other Locations:
245 S. Colonial Drive
Alabaster, Alabama 35007
2109 W. Martin Luther King Blvd
Fayetteville, Arkansas 72701
455 Trolley Line Blvd
Mashantucket, Connecticut 06338
Panda Express Customer Service Reviews
Got awful customer service both in the lower level and in the higher levels will never go through this place again
The person that talked to me was very nice and very attentive. They are sending a coupon to order again but I dont want to go back to the location of the incident.
I am hoping that it will be followed through and they notify me. Still unhappy with the employee at the store, at least costumer service was nice.
Im very happy now someone listened to me thank thank so much truly appreciate you all you people are greT
Very nice lady listened to my complaint. Agreed there was an issue with the way we were rudely treated at one of your locations.
It would have been nice if there was coupons for the hassle we were put through. Never had any problems until this visit ,very disappointed.
How Good is Panda Express's Customer Service?
Summary of Panda Express Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Panda Express?
Product/ Service Question:
- “My food was not good Rice was hard and meat was very chewy”
- “Complaint”
- “Hair in food won't give refund they keep telling me no Manger on s>te”
Staff Question:
- “Horrible service”
- “Customer service yelling at the speaker to me being rude”
- “Rude worker”
Employment Question:
- “W-2 delivered to wrong address”
- “W2”
- “Job application with no responses”
Request for Information Question:
- “Safety concern”
- “Been trying to call concerning my order”
- “I want to talk to HR about insurance plans”
Shipping and Delivery Question:
- “My order need to be delivered”
- “Shorting order size”
- “Wrong location”
Payments and Charges Question:
- “Took my money”
- “Points need to be added with receipt”
- “Issue with coupon”
Refund Question:
- “Refused to refund or deliver food”
- “Refund issue”
- “Refund”
Account Question:
- “Panda rewards”
- “My account is waiting list long time”
- “Trouble with login on Epaws”
Cards Question:
- “Gift card”
- “My sister sent me a virtual gift card to my email I accidentally erased please help me”
- “Gift card help”
Activation/ Cancellation Question:
- “Tried to cancel an order placed at the wrong location. The phone number is temporarily out of order for the location”
- “Cancel pick up order”
- “Cancelar una orden porque puse mi dirección mal”
Website/ Application Question:
- “I placed the order online today did not get confirmation would like someone to give me confirmation on that order it’s for December 24, 2024 and the bank said the money was taken out of my account already for the order just wanted to make sure to t”
- “App”
- “Application issue.”
Return/ Replace Question:
- “Doesn't spray. And I already use it with vinegar. So running it with vinegar doesn't change anything”
- “Order completely incorrect and treated very badly”
- “Because their email to me is incorrect”
Other Question:
- “Interview discrimination”
- “My local store isn't answering there phone.”
- “Points”
Compare Panda Express Customer Service To
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