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Summary of Panda Express Customer Service Calls

1071 TOTAL CALLS
86% SUCCESSFUL CONNECTIONS
03:47 AVG CALL DURATION
7% ISSUES RESOLVED

Customers Contact Panda Express to Ask about:

Staff:

  • “Horrible customer service, racism”
  • “Poor customer service, hygiene and disregard for customer satisfaction”
  • “Bad service food”

Employment:

  • “W-2”
  • “Necesito que me envien el w2”
  • “I Never received my w2 and I have my appointment to file taxes this wednesday”

Payments and Charges:

  • “Charged twice”
  • “Billing issue and online order”
  • “Questioning a charge”

Refund:

  • “To speak to someone about a refund”
  • “Refused refund”
  • “Refund”

Cards:

  • “Gift card problems”
  • “People touching my time card”
  • “I haven’t received my be our guest gift cards from my complaint”

Product/ Service quality:

  • “Unhappy with quality of food”
  • “Broken tooth no responsr from panda”
  • “Quality of service and food”

Account:

  • “Cause i cant login to my account”
  • “Trouble signing in to account”

Website/ Application:

  • “My application”
  • “My application.”
  • “App not working”

Return/ Replace:

  • “My order was messed up and won't replace it”

Shipping and Delivery:

  • “Mystuff has not been shipped. I'm angry”

Other:

  • “To report manager”
  • “Survey code”
  • “Payroll issue”

About Panda Express

Top 5 Likes about Panda Express

Food, Taste of the food, Food when they get the order right, Food when available, Epitome of good customer service

Top 5 Dislikes about Panda Express

Poor customer service, People skills, Poor quality of service, Manager does not know hot to handle issue, Customer service

Summary

The Panda Express was founded by Andrew Cherng, a young man from Yangzhou region of China. It is a family owned chain of fast food restaurants. At the present time, the corporate office of the company is based in Rosemead, CA. The food offered at the restaurants range from traditional Chinese favorites to fresh new taste creations.

Panda Express Chefs have worked up a menu with something for everyone to enjoy. Clients can find on the menu the following dishes: several types of chicken (Orange, Mushroom, and Kung Pao Chicken), Broccoli Beef, Sweet and Sour Pork, Mixed Vegetables and much more. Everyone can make his own meal by choosing any two entrees and a side of steamed rice, fried rice, chow main or mixed veggies.

Panda Express reviews and complaints

Panda Express is ranked 128 out of 1278 in Cafes, Restaurants and Bars category

Area Served

USA

Payment Methods

PayPal

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Panda Express Stats

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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