Anonymous
map-marker District 6, Tennessee

Poor poor customer service

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At exactly 7:45 p.m. I was told the kitchen was no longer going to make any new food and we were stuck with what we have to choose from. There were only 2 choices of meat everything else was in to-go boxes trying to keep the remaining amount of heat concealed inside. The fried rice was burning there was so little left in the Pan. I haven't seen this poor of service in the fast food industry a long time.
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Cons:
  • Food choice
  • Pathetic
Reason of review:
Bad quality

Preferred solution: Food. You need to serve food until your open. Until 9pm.. not 745pm.

John n Lls
map-marker Oak Lawn, Illinois

Ripped off with smaller plate size

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Panda Express - Ripped off with smaller plate size
Just received the smaller plate size on March 13th. I received one spoonful. This will be my last visit.
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Reason of review:
Order processing issue
Anonymous
map-marker Chicago, Illinois

Customer service

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I walk in waited at the register no one greeted me or spoke. The cashier was right in front of me and refused to speak or look up.. and I ask is this line for pick up.... she responded noodles or rice... Wow I never told her what I was picking up . People these days are so rude.
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Anonymous
map-marker Jacksonville, North Carolina

Just wrong

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I went and ordered 2 plates from there my food was wrong as well as making me sick. I contacted the store several times with no answer. I was unable to reach back out to the store located on western blvd here I’m Jacksonville nc so I contacted customer service the sad part is I loved Panda Express I ate it so much it was my go to place but I will not be returning however the representative that I spoke to on the phone was AMAZING if I could give ZERO stars I would at this point
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Anonymous
map-marker Joplin, Missouri

Bad customer Service

Horrible customer service/ food was awful and portion size for the main meal was super tiny all we got was rice and noodles called the Joplin Missouri store Lauren Y was arguing we me and only offered to give me 10% discount I told her won’t be back And hang.
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Loss:
$40
Cons:
  • Portion sizes on the on entry
Reason of review:
Poor customer service
Johnte Baw
map-marker District 1, Tennessee

Compliant

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I called in about a visit I experienced at the Cordova Tn Germantown Parkway location the staff was very very unprofessional and they passed it off as it was no big deal they were joking around and playing. I I turned call in to complain now the representative that I spoke with on the phone was VERY VERY apologetic and he listened to my complaint and eased my worries I was determined NOT to purchase from a Panda Express again but the phone representative was so kind polite and understanding that I WILL DEFINITELY KEEP PURCHASING PANDA EXPRESS he was excellent!!! THANKS FOR HAVING HIM ON YOUR TEAM job well done
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Anonymous
map-marker Wenatchee, Washington

Food portion and quality

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Went to panda express in Wenatchee Washington and got a 3 side dinner. . The pepper chicken had 1 piece of meat, rest vegetables. .. The walnut shrimp, 4 pieces of shrimp. ...i took pictures. ... The people i made a comment to at that location was horrible to me and my wife... After i made a comment, they started laughing at us....
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Cons:
  • Portion size for the price
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Eustace H
map-marker Sedalia, Colorado

Lonetree, Colorado, store staff is a joke

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WTF, tried the store again. Yesmethan was a joke and understood about a 10th of what I was asking for, the manager was not far behind her. Tried to order 6 egg rolls not 6 orders and they gave me four individual ones and had a hard time even figuring that out. Stay away, Make it yourself it is less painful. Cooking staff is always smiles. Reviews speak volumes. You couldn’t think of a better word to put in there but PISSED. Really deteriorating Alma and Alexandra were amazing staff, but they left the company, shocker
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Tawana Aca
map-marker Central Coast, California

Inaccurate website

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The website clearly states 8 servings per large order but the store and corporate both admit it should be 4 to 5 servings. I don’t know about you but a quart of food dies not feed 4 to 5, even in California.
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Jesus L Bgs
map-marker Las Vegas, Nevada

Very rude

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I can"t bealive tjat you have people working like that. I whent to panda express on tropicana and boulder . and the cashier and the manager where so rude . I buy every day lunch at panda all over Las vegas. I will find a different place to eat. You really need to review your employees at rhis location
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1 comment
Guest

Here is a novel idea, why not describe how you think they were rude. Being told NO is not rude.

Not getting your way is not rude. Both of these are what you females use as a cover all for rude. So which was it? Were you told no or were you not allowed to do something you wanted?

I suggest that you read a book on what's actually considered rude in society. It’s funny weirdos like you seem to think that YOU are some paragon of politeness when the reality is you are some of the rudest SOBs around.

Lakayla Izd
map-marker Lincoln, Nebraska

Restaurant experience

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Panda Express - Restaurant experience
The situation is still being looked at and I just sent an email to guest relations.
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prekichi

Kitchen Helper

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Our New Manager and Assistant Manager are so lazy. Every time we have delivery, our back gets so mess. Especially, the fridge I have never seen like that mess. No place put away all stuffs. Even somebody meat product onto the vegetables... The floor is sticky always. Even morning people clean, next day same story happens. Anyway they are sooo bossy but lazy. They order us "do ** OK!" and even they have nothing just talk,talk, and do nothing. and order us again. We are not their pets or something. Because we have to cover them, we can not finish our tasks... we are so sick of them.
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Pros:
  • Food
Cons:
  • Manager and assistant manager
Reason of review:
Work Experience or Job Application

Preferred solution: Let the company propose a solution

Anonymous
map-marker Los Angeles, California

Smaller take out containers!

Haven't had Panda for quite a few months but noticed right away the container was smaller and if you look at it it is smaller in the back where the entrees go and bigger where the rice or noodles go. Same price less food I guess that's how they pay for them minimum wage going up? How bout a notice ahead of time?
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1 comment
Guest

How about you stop eating there and bothering everyone with your presence. Try that

Anonymous

Mean and rude manager

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I was at Panda Express today with my two little kids ordering food. The employee helping us seemed to be new at the job. He wasn’t sure how to charge me for what I had ordered. The manager was so rude to him and was scolding him and right in front of me and my two kids about why is he charging it differently. Isn’t it part of manager’s job to do in house induction? The young guy was so embarrassed and there was a point the manager even held his hadn’t and did t let him touch the screen. I wasn’t sure about the amount I was charged and asked the manager why she had changed me for a plate when I have ordered a bowel. She was so rude in answering me too. I just felt to let the corporation know not because she was rude to me but the way she dealt with the poor young guy I front me customer and my kids. The location I am talking about is in Alameda. CA , Alameda Landing. The manager’s name is Ava and the employee’s name is Arezki! I am sure the employee will be either scared of losing his job and thinking it is normal for the manager to behave so and won’t talk about it. Kindly please make sure the managers have both customer service and humanity ethics and decency besides that experience.
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Reason of review:
Poor customer service
Rickia Dfl
map-marker Flushing, New York

I need to speak with corporate verification that I don’t work there

I need the fax number or a fax number. I have to fax papers from the Arizona department of economic security to prove that I am not working at a panda express and that I never worked there. Someone is working under my name at one your Panda Express stores and i need to prove it isn’t me. Please get back to me by Friday. Email or by phone 480524**** thank you
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