Panda Express
Reviews and Complaints
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Verified Reviewer | Colorado Springs, ColoradoService
- Close to home
- Poor customer service
Preferred solution: Let the company propose a solution
User's recommendation: Stay calm
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Oak Lawn, IllinoisDISAPPOINTED and Waste of money
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Huntington Park, CaliforniaComplaint about management
Waited 5 minutes for previous customer to finish ordering, than was told I had to wait again. Waited a little under 10 minutes to see employee complete an online order, as I waited and watched as Chow Mein bowl was left with crumbs.
My original plan on arrival was to get two combination plates with both only Chow mein, but after waiting for my turn I was told they only had enough Chow mein for one plate and would have to wait for another ten minutes for more to come out. I only purchased one bowl (mainly veggies) and walked out the store.
I don't blame the employee, because I don't expect them to make management decisions, such as helping out customers in store first or have someone else complete online orders. I attempted to reach customer service line, but was on phone waiting for 20 minutes without no avail.
- Delicious food
- Ordered to use only 5-20 percent beef versus broccoli
- Slow service
Preferred solution: Let the company propose a solution
User's recommendation: Store management needs to make better decisions.
Complaint on service
I think I got cheated on my total of my food
I had a gift card and a free bowl coupon first the manager was trying to tell me it had to be a physical gift card not e card which I printed I ordered a bowl and a plate 2 drinks 3 rangoons he took my coupon for free bowl then scannned the gift card which was $30 Im senior citizen and disabled then he handed me back the gift card paper I asked for receipt he said its out of paper I asked total I guess he thinks I look dumb he said he couldnt remember my husband was with me doesnt like me to fuss I checked my card total when at home says I only have )12 and change left I find it hard to believe aplate 2 drinks and 3 rangoons cost $17 then he was rationing the soy sauce
- Convenient
- Bad attitude
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Arlington Heights, IllinoisRecent visit at a Panda Express
Please read bad customer service n ur cook can not cook a chicken right how stupid is that lol
User's recommendation: *** no don’t alway at panda cook is stupid don’t know how to cook chicken must be high
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bermuda, VirginiaComplaint about managnever ement
Preferred solution: Let the company propose a solution
User's recommendation: Bring your own soy sauce because chances are they aren't going to have any in stock. Major problem with this store.
Damaged gift card
User's recommendation: Don't let servers touch your card.
Horrible condition service / bad quality of food and no resolve to
Order messed up
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Philadelphia, PennsylvaniaThey didn’t help at all
Preferred solution: Let the company propose a solution
Ice cold food
Preferred solution: Let the company propose a solution
User's recommendation: Go to traditional family owned Asian restaurants that give a damn and hire adults
Food missing restaurant doesn’t answer
Preferred solution: Let the company propose a solution
User's recommendation: Do better
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Houston, TexasRight now I'm upset with with their service
Preferred solution: Full refund
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Often, if you order their broccoli beef you will not get any beef, just broccoli.