Panda Express

Hi, yes today me and my coworkers decided to treat ourselves and get some panda when my coworker came back with her order I had ordered the chicken teriyaki bowl with white rice and noodles we are two orders of veggie eggrolls, a big plate anyway, I had no teriyaki sauce. We got two soy sauce and one sweet-and-sour when I called the lady to explain to her I had no teriyaki for my chicken.

Her name was Kayla. She said sorry theres nothing we could do and she was wasted her whole lunch my food was dry and I was not going to enjoy it, she said the only thing I could do was bring her back all the food again were working we were on our lunch hour Ive gone to panda for years I love panda expresses food.

I go with my family often not usually to this location though, and I have to say I got thoroughly upset with the way the lady spoke with me and just disregarded my complaint , I dont ever complain because I understand that we are human and mistakes will be made but I work hard for my money and I was unable to eat this food. Thank you.

I drove 30 min to only get 1/4of my order and when I called to complain I was not told they weee sorry it was stated I could come back and get it yeah Im 30 min away so then my name and order was taken and said I could come another time to get it but would not receive a refund . So a week later I went to get it and was assisted with eye rolls and snickering by employees and when she couldnt find my name which was told would be written down they went on the back and upon return told that they would not honor it and that I refused to give my name all because I was upset and asked for a refund and I was going to call customer service but before getting off I specifically clarified that I was able to receive my food when.

Was able to return Ive never been treated more poorly in my life Ive worked in food service before and would have been fired for treating a customer with such lack of respect and unkindness I will never go to this establishment ever I cannot support a business that thinks it ok to treat people in this manner especially silly from your upper management . Had I ever rolled my eyes in front of a customer I would have been immediate taken of the floor and had a speaking to or wrote up but in my case was treated poorly and not to mention my money was stolen from me cause I have yet to get my money for the food I never received or been given the items they forgot to give me.

I am not interested in panda express money. I want her the manager at the location off of West Airport in Houston Texas to be held accountable for unprofessionalism and also be drug tested based on her nose, running as Im trying to conduct a transaction with her.

she was fidgety and then alleged that she needed a receipt that was in her hand.

I told her to please read the receipt she asked me for the card I said, maam, it was cash. She was very irate and ego driven into calling 911 on me and attempted to place a criminal trespass against me because she refused to return my receipt after she gave me a refund reluctantly, and after much red tape, at this point is turned into a civil matter, and I am pressing charges against her solely based on her lack of professionalism, and call me the N-word!

Quieo poner una queja por lo grosera que fue una manager de la tienda que esta en Santa Ana California. Junto a la calle Bristol.

Su nombre se llama Joselyn desde un comienzo que me tomó la orden. Su manera de atender no me gustó. Puesto que le dije que yo era la que seguía en la línea. Me contestó muy grosera que quiere.!!

Le pedí un family meal. Muy apresurada por querer terminar de despecharme. No me dejaba elegir mi comida. Como si trajera prisa.

Le dije que se esperara a que yo eligiera. Le pedí quiero esto. Enseñándole con señas cual era. Ella muy groseramente.

Me dijiste que es esto. Sin levantar la mirada a verme. Como hiba a saber que le estaba mostrando.. quería pedir un extra size smoll de arroz y ella me dijonque solo venden medianos.

No se si no tenia o no me lo quiso vender. Cuando hiba a pagar. Estaba riéndose de mi con otro empleado. Hablando despacio.

Me hizo enojar tanto. Que le dije que ella no debería ser manager. Me dijo que ella hacía todo y muy eronicamente me dijo que le caiga bien su comida. Que la disfrute.

Dándome una risa muy eronicamente. Burlándose de lo que ya había conseguido hacerme enojar. Picó que me contacten para darles más detalles de hoy 31 de Octube 2023. En esta locación.

Porfavor.

Mi número es el 714-583-****. Porque yo voy a seguir poniendo la queja a quien sea